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Privacy Policy
Ctrlwriter - PRIVACY POLICY
Last Updated: 2025-01-20
Operated by: Guang Xi Xi Yu Ke Ji You Xian Gong Si, Nanning District
Company Number: CR--
Phone: N/A
Email: support@ctrlwriter.com
1. Overview
Guang Xi Xi Yu Ke Ji You Xian Gong Si operates Ctrlwriter, an AI writing and content generation platform. This Privacy Policy explains how we collect, use, store, and protect information when you visit the website, create an account, purchase a subscription, contact support, or use the writing tools.
2. Information We Collect
- Account data: name, email address, login credentials, account preferences, and subscription status.
- Billing data: plan details, invoices, transaction references, payment status, country, tax information, and payment provider records.
- AI writing content: prompts, drafts, generated text, saved documents, templates selected, rewrite requests, editing instructions, and other content you choose to submit or create.
- Support data: emails, contact form messages, cancellation requests, support tickets, phone records, and communication history.
- Technical data: IP address, device type, browser, operating system, cookies, session identifiers, pages viewed, feature usage, logs, and analytics events.
3. How We Use Information
We use information to provide the Service, generate and manage AI-assisted writing outputs, save drafts, operate user accounts, process payments, manage subscriptions, send invoices and renewal notices, respond to support requests, prevent fraud, secure the platform, improve features, and comply with legal obligations.
4. AI Content Processing
Prompts, drafts, uploaded text, and generated outputs may be processed by the Service and by trusted providers that help deliver AI writing functionality. You are responsible for reviewing all generated content before publishing, sending, submitting, or relying on it.
Please avoid submitting sensitive personal data, passwords, financial secrets, medical records, legal secrets, confidential business data, or third-party content unless you have permission and understand it will be processed through the platform.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we process information to perform our contract with you, comply with legal obligations, protect legitimate business interests, prevent misuse, improve the Service, and communicate with you. Where required, we rely on your consent and you may withdraw it at any time.
6. Data Sharing
We may share information with service providers that help us host the website, deliver AI writing features, process payments, send emails, provide analytics, prevent fraud, maintain security, and respond to support requests.
We may also disclose information if required by law, to enforce our agreements, to protect our rights, or to prevent harmful or unlawful activity. We do not sell personal information.
7. Cookies and Tracking
We may use cookies, local storage, analytics tools, and similar technologies to keep sessions active, remember preferences, measure traffic, improve website performance, understand feature usage, and protect the Service from abuse.
8. Data Retention
| Data Type | Description | Typical Retention |
|---|---|---|
| Account Data | Profile, login, preferences, subscription status | Until account deletion or as legally required |
| Writing Content | Prompts, drafts, generated text, saved documents | While your account is active unless deleted earlier |
| Billing Data | Invoices, transaction records, payment references | As required for tax, accounting, and legal compliance |
| Support Data | Emails, tickets, contact forms, cancellation requests | As needed for support and dispute handling |
| Technical Logs | IP address, device data, usage logs, security events | As needed for security, analytics, and troubleshooting |
9. Your Rights and Choices
Depending on your location, you may request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may contact us at support@ctrlwriter.com.
You may unsubscribe from marketing emails at any time. Transactional emails related to billing, account security, subscription status, or support may still be sent where needed to provide the Service.
10. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee complete security, so you should use a strong password, keep login details private, and contact us immediately if you suspect unauthorized access.
11. International Processing
Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for international data transfers.
12. Children
The Service is not intended for children. If you believe a child has provided personal information to us, please contact support so we can review and remove it where appropriate.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
14. Contact
Guang Xi Xi Yu Ke Ji You Xian Gong Si
Office D4 Number 2439 24 Floor, Chuang Gu 2 Office Building, 44 Yu Dong Road, Free Trade Zone,
Nanning District,
China
Business Number: CR--
Email: support@ctrlwriter.com
Phone: N/A
